Introduction

This Privacy Policy Manual outlines the practices and procedures regarding the collection, use, and protection of personal information by Massage Quest. We are committed to maintaining the privacy and confidentiality of individuals’ personal information in accordance with applicable privacy laws and regulations.

Definitions

Personal Information: Refers to any information that identifies an individual or can be used to identify an individual.
Collection Methods: Various methods through which personal information is collected, including direct interactions, website interactions, and third-party sources.
Children’s Information: Information collected from individuals under the age of 14, with parental or guardian consent.

Information Collection

Personal Information: Includes contact information, health information, demographic information, billing information, and more, as detailed in subsequent sections.
Collection Methods: Information is collected directly from individuals during interactions with our website, services, surveys, and communication channels.
Children’s Information: We do not knowingly collect personal information from children under 14 without parental consent.

Purpose of Information Collection

Primary Purpose: The primary purpose of collecting personal information is to provide services, assess health needs, and improve customer experience.
Business Purposes: Personal information is also used for billing, customer service, personalized recommendations, and legal compliance.

Types of Information Collected

Contact Information: Name, email address, phone number, and address.
Health Information: Health history, conditions, and treatment received.
Demographic Information: Age, gender, occupation, and preferences.
Billing Information: Credit card details, billing address, and payment history.
Account Registration Information: Username, password, and security questions.
Device and Connection Information: IP addresses, browser type, and usage patterns.
Job Application Information: Work history, education, and skills.
Other Information: Any additional information with explicit consent.

Use of Personal Information

Treatment Purposes: Personal information is used to assess health needs, provide healthcare services, and monitor progress over time.
Business Purposes: Billing, customer service, communication, marketing, and improving services.

Sharing of Personal Information

Third-Party Service Providers: Personal information may be shared with trusted third parties for services like payment processing, IT support, and marketing.
Transfer to Other Jurisdictions: Information may be transferred to jurisdictions outside Canada for business purposes, ensuring legal compliance and data security.
Disclosure to Insurers: Information may be shared with insurers for billing and claims processing.
Disclosure to Regulatory Authorities: Information may be disclosed to regulatory bodies as required by law or for regulatory compliance.
Other Disclosures: Information may also be disclosed for business transactions, legal obligations, or with individual consent.

Protection and Retention of Personal Information

Security Measures: We employ physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, or disclosure.
Access Control: Access to personal information is restricted to authorized personnel only.
Data Retention: Personal information is retained for as long as necessary to fulfill purposes or as required by law.

Individual Rights

Access to Personal Information: Individuals have the right to access their personal information and request corrections or updates.
Correction of Inaccuracies: If personal information is inaccurate, individuals can request corrections or updates.
Deletion or De-indexing: Individuals can request deletion or de-indexing of their information in certain circumstances.
Opt-Out: Individuals can opt-out of marketing communications or withdraw consent for data processing.
Withdrawal of Consent: Individuals can withdraw consent for data processing, with exceptions for legal or contractual obligations.

Marketing Communications

Opt-Out Procedures: Instructions for opting out of marketing communications through various channels will be provided.
Transactional Messages: Clarification that transactional messages may still be sent after opting out of marketing communications.

Cookies and Tracking Information

Use of Cookies: Cookies are used for website functionality, analytics, and personalized content.
Opt-Out Options: Instructions for managing cookie preferences and opting out of tracking.

Third-Party Websites

Links to External Sites: We are not responsible for any external links and privacy policies of third-party websites.
Privacy Policies of Third Parties: We encourage reviewing privacy policies of third parties for understanding data practices.

Updates to Privacy Policy

Policy Modification: This privacy policy may be modified or updated anytime by Massage Quest.
Notification of Changes: We are not responsible for individually notifying the users about any changes to this privacy policy, but we will update the concerned page on our website.

Contact Information

Notify our front desk for any privacy concerns.
Visit our website to fill the contact us form or send us an email regarding privacy concerns or inquiries.
Send us a mail to the address mentioned on our website in regards to any privacy concerns or inquiries.

Massage Quest is dedicated to upholding the highest standards of privacy protection for our customers and users. Through stringent security measures, transparent data practices, and a commitment to individual rights, we strive to ensure the confidentiality, integrity, and availability of personal information. Our Privacy Policy serves as an example to our dedication to privacy, trustworthiness, and ethical data handling practices.

We welcome feedback, questions, and concerns from our users and pledge to continually improve and update our policies to adapt to evolving privacy standards and legal requirements.